Campaigns. It is important that I continue to know the strength of feeling on an issue and I prefer to respond to every inquiry, but the sheer size of campaign correspondence means that it is hard to justify to the tax payer the cost and time taken for individual written replies, so regrettably I will no longer reply to every item of campaign correspondence.  I will  post a response to the campaign on the "Responses to campaigns" page of my website.

I am sorry to do this, as it is rather impersonal, but can see no other way of maintaining a good service for all my constituents unless I approach campaigns this way.

17 DEC 2017

Duty of Care

Thank you for taking the time to email me about a duty of care for providers of financial services.

I understand your concern on this matter and hope that the following information on this topic from the Treasury is of interest:

The regulation of financial services firms is a matter for the independent Financial Conduct Authority (FCA). The FCA does already apply rules in relation to how firms should deal with their customers. These rules include requiring companies to treat their customers fairly, and to act in accordance with the best interests of their customers. A number of specific rules also include an obligation to take 'reasonable care' for certain activities.
The FCA supervises the activities of firms against these rules and other provisions and, where necessary, can take enforcement action against firms to secure appropriate consumer protection The FCA is of the view that its current regulatory toolkit is sufficient to enable it to fulfil its consumer protection objective.
However, the FCA has said that it will look at the issue of a 'duty of care' as part of a review of its handbook. The precise scope of any proposed duty of care is uncertain, and the impact of introducing any new obligation needs to be fully considered. Many of the FCA's current rules are based on EU legislation, and the FCA's ability to change its rules in some areas will depend on the relationship between the EU and the UK after we have left. That is why the FCA believes it makes sense to include any consideration of a 'duty of care' as part of its review of its handbook post-Brexit.

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