One of my roles as an MP is to hold institutions as well as government to account. Your feedback really helps when it comes to challenging annoying bureaucracy and to be able to take this up both at local and national level

For example, I was contacted by a constituent who was seriously concerned about an NHS England general practice registration form that she had received, which appeared to advise that if the form was not submitted she would be deregistered from her GP without any direct notification from her practice. Submission of the reply was not possible via the instructions on the form. I contacted NHS England on her behalf and, after investigation, they agreed that the form was misleading and could cause distress to patients and that its purpose was not clear.

Although I was a doctor for 24 years before becoming an MP, I am no longer in clinical practice and it is not possible for me to provide medical advice or recommend any specific treatments. I am however able to draw on my own experience both as a former clinician and teacher, as well as a patient, to try to help people navigate their way through the system or highlight issues which are causing concern on their behalf.

If you are experiencing difficulties with your treatment, seeking to help improve services or looking for some guidance about how to raise a concern please do get in contact and I will be happy to try and help.


Do you have a complaint about an NHS service?

If you feel you have not had the service you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate.

The Health Complaints Advocacy Service can:

  • Support you with your NHS complaint.
  • Provide a Self Help Pack to help you manage your complaint.
  • Put you in touch with other people who can help you.
  • Involve an interpreter or a translator, if you need one.
  • Meet with you where you feel comfortable if you are not able to visit our office or speak on the phone.

The advocates can:

  • Help you write letters to the right people.
  • Go with you to meetings with medical professionals.
  • Give you the opportunity to speak confidentially to someone who is independent of the NHS.
  • Help you explore your options at every stage of the complaint.
  • Answer questions to help you make decisions.
  • Act on your direction rather than the wishes of others.

The advocates cannot:

  • Help you to claim compensation.
  • Get an NHS Employee disciplined.
  • Give legal advice.
  • Help you with complaints about private medical treatment.
  • Give medical advice.
  • NHS Complaints Advocates cannot support you with matters outside of the NHS complaints procedure.

Contact details for the Health Complaints Advocacy Service
Web: www.seap.org.uk
Email: info@seap.org.uk
Telephone: 0330 440 9000

SeAP also hold a Health Complaints Surgery at Healthwatch Torbay, Paignton Library on the 2nd Tuesday monthly

The Health Complaints Advocacy Service can

Support you with your NHS complaint.

Provide a Self Help Pack to help you manage your complaint.

Put you in touch with other people who can help you.

Involve an interpreter or a translator, if you need one.

Meet with you where you feel comfortable if you are not able to visit our office or speak on the phone.

Our advocates can

Help you write letters to the right people.

Go with you to meetings with medical professionals.

Give you the opportunity to speak confidentially to someone who is independent of the NHS.

Help you explore your options at every stage of the complaint.

Answer questions to help you make decisions.

Act on your direction rather than the wishes of others.

Our advocates cannot

Help you to claim compensation.

Get an NHS Employee disciplined.

Give legal advice.

Help you with complaints about private medical treatment.

Give medical advice.

 

NHS Complaints Advocates cannot support you with matters outside of the NHS complaints procedure.